Help center
How can we help?
Find answers about your photos, generation, payments and privacy.
8 results
What photo should I upload?
Use a recent JPEG, PNG, or WebP where your face is unobstructed. Upload only photos you have permission to use.
Need more help?What if only some photos are delivered?
The studio reserves the quoted amount. Hub charges for the verified photos that were delivered and releases the rest under the original credit expiry rules.
Need more help?Where can I use my credits?
Your credits belong to your personal Hub account. The current terms and expiry are shown during purchase and in your account.
Need more help?Can I request help with a purchase?
Open your account to review the original purchase. Include the order reference when requesting support.
Need more help?Can I remove my original photos?
Remove a reference from the current studio selection, or request deletion of app photo data in your account. Removing a draft reference does not delete photos still used by a subject profile.
Need more help?How do I download my photos?
Open My photos and preview an image to download its original. Select several photos to prepare a ZIP. Download links expire; prepare a new ZIP when needed.
Need more help?What if my pose and framing are incompatible?
Crossed arms need half-body framing. Change the framing or choose another pose. The studio does not change your choice silently.
Need more help?Can other people see my photos?
Your uploads and delivered photos are private by default. Public examples are separately created style illustrations and do not contain your private photos.
Need more help?Still need a hand?
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